Terms and conditions

GENERAL

  1. The sound pollution law in India is very strict. It is prohibited by law to play loud amplified music after 2200 hours (10 pm). Aashyana is situated in a residential area. Loud music, crackers and various other loud noises, which may disturb the neighbourhood are not acceptable. Guests who do not respect this regulation will be asked to check-out immediately all payments made for bookings will be forfeited as cancellation charges. The local Panchayat and police are very strict and any negligence is penalised.
  2. Guests are requested to take care of their valuables and personal belongings. Aashyana is not liable for any losses. Lockers are provided in every bedroom of each Villa, Casinha and Cottage.
  3. In compliance with Indian law we will require the following documentation: For Indian Nationals: Each member of the group should bring with them an identity proof and a photocopy of one of the following: – Aadhar card, Passport, Driving License, PAN card. For Non-Indian Nationals: Each member of the group should carry a passport with a valid Indian visa and a photocopy of the photograph and visa pages.
  4. Prior to your departure, please make sure to return all keys and remote controls of appliances belonging to the villa. The replacement value of the lost and/ or damaged items will be charged.
  5. All disputes shall be filed in the competent court having jurisdiction over Candolim village, Goa, India.
  6. In the unlikely event that we have to cancel your holiday due to reasons beyond our control, all efforts will be made by us to arrange alternative accommodation at Candolim village. If, despite our efforts, a similar, alternate place is not available, we will refund all payments advanced to us. The above terms will not apply when the cancellation is the consequence of non-payment of any part of the cost of the accommodation.
  7. We shall not be made liable if the cancellation, loss or damage occurs due to natural calamities, strikes, industrial disputes, war, government actions etc., or if there are any damages due to erratic water supply or electrical dysfunction.

ARRIVAL & DEPARTURE TIMINGS

  1. To facilitate a smooth and comfortable transition for the arrival and departure of our guests, we have fixed the arrival and departure timings as follows:
    Departure 10:00AM
    Arrival 02:00PM
  2. If these timings are a problem, please advice at the time of booking. We cannot guarantee changes made after the booking. Check-in and check-out times can be modified to suit your travel plans; this will depend on guests checking-out on the day of your arrival and guests checking-in on the day of your departure. Please check with us before confirming your travel arrangements.

BREAKAGE & DAMAGE

  1. Being a private home, Aashyana Villas, Casinhas and Cottages are decorated with art and artefacts. We kindly request our guests to ensure that no damage is caused to these precious and valuable items.
  2. Children are most welcome. We request their parents/guardians to keep an eye on them so they do not damage any furniture or the decor.
  3. Guests will be liable for any damages caused to the allocated room(s) or to the premises or property, by them or any person in the group (whether staying with us or not) during the stay.
  4. We also reserve the right to charge for damages or breakages not reported and discovered at the time of departure, as mentioned in point 3 of this section (above).

TRANSFERS

  1. Please send us your arrival/departure details well in advance to enable us to make the transfer arrangements.
  2. Your package includes cars for complimentary transfers based on the accommodation booked. Extra Cars requested on a chargeable basis
      Villa Aashyana (5 bedrooms) – Three cars for pick-up and three cars for drop
      Villa Venus (3 bedrooms) – Two cars for pick-up and two cars for drop
      Rockheart (3-bedroom option) – Two cars for pick-up and two cars for drop
      Rockheart (2-bedroom option) – One car for pick-up and one car for drop
      Any Casinha – One car for pick-up and one car for drop
      Any Cottage (1 or 2-bedroom cottages Taurus 1 and 2, Virgo and Gemini) – One car for pick- up and one car for drop for each accommodation unit.
  3. Pick-ups may be from the airport, railway station and bus stand but NOT from any other hotel. Drops may be to the airport, railway station, bus stand or to any hotel ( if you plan to continue your stay in Goa elsewhere)

PETS

  1. Kindly note that pets are NOT allowed at Aashyana Lakhanpal

COMPLIMENTARY SERVICES

  1. Breakfast
  2. Airport transfers
  3. WIFI
  4. Personal laundry (dry cleaning excluded)
  5. Daily housekeeping (Alternate day linen change)

CHARGEABLE SERVICES

  1. MEALS: All meals will be freshly made for you - kindly allow for requisite cooking time. Lunch and dinner are on request and on a chargeable basis @Rs.700 per head per meal and should be confirmed a day earlier. Children below 12 are offered complimentary meals when eating with parents. We do not have a restaurant and meals are served at your accommodation. The meal timings are as follows:
    Breakfast:  08.30am - 10.30am 
    Lunch (on request):  12.30pm - 02.30 pm
    Dinner (on request): 07.00-10.00 pm
  2. TAXI SERVICES: We can arrange cars as per your requirements.
  3. YOGA SESSIONS: Private or group yoga sessions can be arranged at the Yoga pavilion (yoga teachers are outsourced on payment).
  4. MASSAGE & SPA SERVICES: Reserve your slot for a variety of massages and spa treatments in advance. Qualified in-house male and female therapist available.

SWIMMING POOL

  1. Pool timings : 9.30AM – 7:00 pm
  2. Children under 14 must be accompanied by an adult in swimwear.
  3. People with long hair must wear a swimming cap.
  4. For hygiene reasons, all persons are requested to take a shower before using the pool.
  5. Persons under the influence of alcohol/drugs are requested not to use the pool.
  6. Pets, attendants, drivers, servants or associates are not permitted in the swimming pool.
  7. Persons suffering from any skin or other infectious disease are advised not to use the swimming pool.
  8. Diving into the pool is not allowed.
  9. Pool users are requested to maintain decorum at all times.
  10. Kindly keep all valuables in the lockers provided in your accommodation. The management will not be held liable for loss of any valuables or other personal belongings left around the pool area.
  11. Guests swim at their own risk; Aashyana will not be responsible for any injuries while using pool facilities.

BOOKING PROCEDURE

  1. Please fill and submit the on-line enquiry form. We will get back to you on the availability of requested stay.
  2. Our acknowledgement mail will contain payment details and a link to the booking form along with the confirmation of the reservation, the rental price and deposit required.
  3. A non-refundable deposit of 25% of the rental price is required at the time of booking. If the booking is within 10 weeks of the start of your holiday the full amount is due.
  4. We allow 5 working days from the date of your reservation for the booking form and monies to reach us. Following this period, your reservation will be released automatically.
  5. The full balance is due 10 weeks prior to the booked date.
  6. On receipt of the full balance, we will send a confirmation of your booking.
  7. For visa, stay and travel in Goa and currency regulations in India, you are advised to contact the appropriate authorities.
  8. Holiday accommodation is booked exclusively for persons named in the booking forms.